Support

We are happy to help.

Write to us at support@prepguard.de. We usually reply within two working days.

Barking Cat UG (haftungsbeschränkt)
Am Schwalbenloch 15
76229 Karlsruhe
Germany

Privacy questions: datenschutz@prepguard.de

Frequently asked questions

Do I need an account?

No. PrepGuard works fully without an account, and your data stays on your device. With an account you can back up your supplies and take them to a new device.

Does PrepGuard work without the internet?

Yes. Supplies, emergency bag and first aid work offline. Warnings, barcode lookup, signing in and backing up need a connection.

I am not getting any warnings.

Check that notifications for PrepGuard are allowed in your device settings and that your place of residence is set in the app. PrepGuard does not replace sirens, announcements or the authorities’ own warning apps.

How do I cancel Premium?

In the store where you subscribed: on iPhone under Settings → your name → Subscriptions, on Android in the Google Play Store under Profile → Payments & subscriptions → Subscriptions. Deleting your account does not end the subscription.

How do I delete my account?

In the app via the household icon → “Account” section → “Delete account”, or without the app as described under Delete account.

How do I get Premium on a new device?